Secure Communications from Pinnacle
Caller ID spoofing scams are on the rise, and we want to help ensure you are taking the right precautions. Even if you phone shows the call is coming from Pinnacle, it could be a scammer on the other end. That's why we want to remind you of some very important facts on how we communicate with you.
Pinnacle relies on the following channels to communicate with our clients:
- U.S. Mail – Examples: account statements, letters and notifications.
- Email – Examples: Pinnacle’s monthly eNewsletter, timely notices about office closures or changes to your service. All emails will come from an "@pnfp.com" email address.
- Phone – Examples: confirming recent debit card purchases as part of our fraud monitoring activities.
However, Pinnacle will never contact you outside out offices and ask you to provide sensitive information about yourself or your account.
This includes your Social Security number, address, online banking access ID, or other confidential information. If someone claiming to be a Pinnacle representative contacts you by phone, by mail or by email and requests sensitive information, hang up or delete the message immediately. Then, contact Pinnacle using a trusted phone number from our website or a printed directory to verify the request.
“Phishing” is unfortunately a common scheme where fraudsters contact you and attempt to coerce you to divulge information or visit a fraudulent website. Learn more about how to detect and thwart phishing attacks in this article.
Quick Links
Protecting Your Privacy
Learn how we limit sharing of your personal information.
Stop Email Fraud
Help protect yourself against email scams.
Fraud and Security Alerts
Fraud Alert: Phony Toll Road Texts are Everywhere
Fraud Alert: Thieves Using Intuit’s Transaction ID to Get Around ACH Block and Filter
Don’t Fall for Disaster Fraud
Tips on Reporting Fraud
How to Report Identity Theft
Read this for steps you should take immediately.
Report a Lost or Stolen Debit/Credit Card
If you believe your Pinnacle debit or credit card is lost or stolen, call us immediately.
Finding a Legitimate ID Theft Protection Service
Depending on the services you want, you should be able to discover an option that fits your needs and your budget.