How a Growing Penny Shortage Affects You

In May 2025, the U.S. Treasury issued an order that stopped penny production due to rising costs of production. Because no new pennies are entering circulation, penny shortages are happening now and will continue to spread throughout the country. In some areas, cash distributors have already run out.

Due to the growing penny shortage, Pinnacle cannot guarantee our ability to provide pennies as change. Here is what that means for you:

1. Check cashing transactions will be rounded to the nearest nickel ($0.05).
2. Clients may be given the opportunity to accept only whole dollars and deposit any change into the deposit account of their choice.
3. We may limit the amount of pennies given in cash orders.
4. Clients who order change through Internet Cash Ordering (ICO) will no longer be able to request pennies.
5. Pennies are still valid U.S. currency, and we will continue to accept them.

Because cash is distributed regionally, some areas may run out of pennies sooner than others. As a result, you may have a different experience in different parts of the Pinnacle footprint.

We know this will be an inconvenience to many. With penny production not expected to resume, this may be a long-term situation. We thank you for your patience and understanding as we work through this together.

If you are a retail business owner who deals in change, read this to see how you can prepare for the penny shortage.